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SHIPPING AND RETURNS

SHIPPING POLICY

Thank you for choosing and shopping at AniJuan!

 

All orders are processed within the day of purchase. Orders may be picked up in our office at ESLA, Brgy. Lanot, Roxas City, Capiz. We will contact the buyer once the order is complete and is ready for pickup.

Buyers who opt for delivery of the goods must indicate the intended date and time of the delivery which delivery accompanies the corresponding delivery fees. For flexible delivery schedule, please contact AniJuan through any of the contact details provided in the website.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few hours or days. However, we guarantee that the quality of the goods will not be compromised. If there be a significant delay in the delivery of the order, we will contact the customer via mobile number, messenger or email.

RETURN AND EXCHANGE POLICY

Thank you for shopping at AniJuan!

 

The Buyer may only apply for the refund and/or exchange of the item in the following circumstances:

 

  1. The item has not been received by the Buyer;

  2. The item delivered has expired or is not safe to be consumed;

  3. The item delivered does not match the item placed on order (e.g. wrong item, wrong quantity);

  4. The item delivered is materially different from the description as provided for in the listing in the website.

          Note: Only regular priced items may be refunded.

 

When returning an item, the Buyer should ensure that the goods, along with the complimentary items that come with the goods purchased, must be returned to AniJuan in the condition received by the Buyer upon delivery. We recommend that the Buyer take a photo of the item upon receipt.

 

Refund for unsatisfactory or bad items must be requested with twenty-four (24) hours from the receipt of the goods. The request for return and/or exchange shall be submitted via AniJuan website only. The return and/or exchange must be accompanied by a proof of purchase and a photo taken upon receipt of the goods.

 

AniJuan will inform the Buyer of the receiving address once the application for return and/or exchange is approved. Return shipping costs must initially be covered by the Buyer. The Buyer will only be refunded after AniJuan has confirmed the receipt of the returned item. For a hassle-free experience when returning the item, we recommend that the Buyer consider using a track-able shipping service as we do not guarantee the receipt of the item. The refund will be made to the Buyer’s bank account, gcash number or in cash, whichever is most convenient.

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